Terms & Conditions
All prices advertised include UK VAT at the applicable rates, if a VAT receipt is required once an item has been purchased, please contact us to request one. Orders placed from outside of the single market are UK VAT exempt, to browse prices excluding UK VAT please create an account and change the billing and delivery country to the correct country and prices shown will change to display the VAT exempt amount.
Vat is included on all relevant sales at 20%
Books and Children's clothing are Vat exempt.
Sales to the the Channel Islands are zero rated.
Vat is not chargeable on sales outside of the EU.
Order Cancellation - Online Only in accordance with UK distance selling regulations.
If you decide that you wish to cancel your order for any reason, we will offer a full refund for the goods (not including any shipping / handling / return charges) provided the item is returned in unused unaltered condition in the original packaging within 28 days. Any refund offered after this period is entirely at our discretion but postage costs will not be refunded.
We will not refund expedited postage for items returned.
All return shipping costs are at the buyers' expense.Return shipping costs
In the event that a problem or fault occurs that is our responsibility, the goods will be replaced, repaired or the purchase amount refunded in full upon our receipt of the returned goods. If the item was purchased within 30 days of the problem occurring the buyers reasonable return shipping costs will also be refunded, provided that we have been informed of the problem within this period and have agreed the method of return.
Returns after 30 days are at the buyers expense, we will however cover our postage costs to return the repaired or replacement item within a year.
For warranty claims beyond 1 year the purchaser is required to pay their return shipping cost AND our return shipping costs (at our cost price) for items repaired or replaced.
All shortages or damage in transit complaints must be notified to the Countryman of Derby Limited within 7 days of receipt of goods, after this time it will be assumed that you have received all items in good order.
In the event that we have made a pricing error we reserve the right to cancel the order and refund the buyer in full.
We offer a 12 month warranty on all items, excluding used items / consumables / consumable parts / batteries, bulbs etc. or any damage caused by misuse or alteration.
Used items are sold either with the remainder of manufacturers warranty where applicable (which will be clearly stated on the advert) or with 3 months shop warranty.
In the event that a problem or fault occurs that is covered under guarantee, the goods will be replaced, repaired or the purchase price refunded as appropriate and as agreed with the customer. If we receive notification that the problem occurred within 30 days of the date purchase, additionally the buyers reasonable return shipping costs will be refunded provided that we have been informed of the problem and also agreed the method of return.
Clothing and Footwear returns
For hygiene reasons we cannot accept the return of footwear or clothing that has been worn except for repair or replacement under warranty, in particular footwear returns will not be accepted unless they have been thoroughly cleaned prior to return.
We aim to pack and dispatch orders as soon as possible and orders received before 2pm are usually shipped the same day, orders placed between 2pm and 4pm still stand a good chance of being dispatched the same day provided the payment has cleared by 4pm. We cannot always guarantee customers next day delivery as once handed over to the carrier it is beyond our control and although most carriers try their best, next day services are a delivery target time not a guarantee.
Incorrect Item Description, Pricing And Images
We try our best to ensure all information on our site is correct and up to date however very occasionally errors can occur with incorrect or inaccurate titles, descriptions or prices placed on products. In these circumstances we reserve the right to cancel your order and refund you in full. We will notify you that the order has been cancelled and will not be sent using the contact information placed when ordering. If an item is delivered and there is an issue with the description, images or product title, we will review the issue and if we agree there has clearly been an oversight or error made, we will send a post paid returns label to allow you to return the goods at no cost to yourself and refund you in full for the goods.
As advised by the Gun Trade Association (GTA) and Association of Chief Police Officers (ACPO) Form 11 purchase notifications must be sent by the main financially involved parties regarding a firearms transfer. This means that when purchasing a shotgun or firearm from ourselves remotely you are required to:
1 - Post us your original shotgun/firearms certificate (as relevant) to: Countryman of Derby Limited, Unit 15 Prime Enterprise Park, Prime Parkway, Derby, DE1 3QB (we recommend using Royal Mail Special Delivery Service as it is quick and secure but some customers choose to use Recorded Delivery) Please Note: We take no responsibility for certificates delayed or lost in the post.
2 - We are required to write the item(s) being purchased on your certificate and produce Form 11 purchase notifications. We then send a Form 11 purchase notification directly to your licensing authority when processing the sale.
3 - You have the choice - whether we enclose your certificate in with the gun for delivery to your local RFD or we can post it back to you directly at the registered address of your certificate. We return certificates via Royal Mail Special Delivery service as it is fast and secure. If you are not in to receive and sign for your certificate, it will be taken back to your local Royal Mail depot awaiting re-delivery instructions or collection with suitable identification.
4 - We will post the gun to your designated Registered Firearms Dealer for collection using the highest level service available, please note we are unable to dispatch purchased guns prior to endorsing them on your shotgun/firearms certificate and validating your RFD with their relevant licensing authority; (this can incur several days delay dependant on speed of the licensing authority's reply). Usually however we are able to despatch guns the same day or following day after receiving your certificate, meaning delivery to your RFD is usually next day or 2 days from receipt of your certificate.
5 - You are required to notify your licensing authority of the purchase, to do this simply sign the Form 11 notification we enclose in with the gun and then photograph or scan the signed Form 11 notification and email it to the email address listed on the Form 11 notification OR post it to your licensing authority at the address listed on the Form 11 notification. We normally enclose 2 copies of the Form 11 notification so you can keep a copy safe and post one off if that is your chosen notification method.
Customer Product Reviews
Product reviews are screened prior to being posted on our website. We reserve the right not to publish reviews received for any reason including product reviews received from customers in relation to unconfirmed product purchases, reviews that promote or advertise our competitors, reviews we do not believe are genuine or having an ulterior motive, reviews that we deem to be manipulated or not factually correct and reviews that encompass more than just product quality and performance assessment.
In the unlikely event that you have any complaint regarding either the service you have received, or a complaint about the goods, please contact us as soon as possible either by phone on 01332 360357 or email firstname.lastname@example.org
We take all complaints seriously and as soon as they have been brought to our attention we will endeavour to rectify the problem as soon as possible.
These conditions in no way affect your statutory rights
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