Terms and Conditions of Sale

Last Updated: February 2026

Welcome to Countryman Of Derby. These Terms and Conditions (“Terms”) apply to all purchases made from Countryman Of Derby Limited (“we”, “us”, “our”), whether made via our website (https://www.thecountryman.com/) or at our retail premises in Derby.

By placing an order or making a purchase, you agree to be bound by these Terms. We recommend you print or save a copy for your records.

Information About Us

Company Name: Countryman Of Derby Limited
Registered Office: Unit 15 Prime Enterprise Park, Prime Parkway, Derby, Derbyshire, DE1 3QB, United Kingdom
Company Number: 04753842
VAT Number: 439 4643 25
Contact: 01332 360357 | info@thecountryman.com

The Contract

When you place an order online, you will receive an Order Confirmation email. This is not an acceptance of your order. A legally binding contract is only formed when we send you a Shipping Confirmation email.

When purchasing from us in store, the contract is formed at the point of payment at our retail counter.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to instances where we suspect fraudulent activity, legal restrictions regarding the sale of firearms/ammunition, pricing errors, stock availability, failure to meet age and/or licensing requirements or where the customer has a history of abusive behavior towards staff.

Pricing and Payment

All prices include UK VAT at the applicable rate. In accordance with current UK legislation, the price displayed includes all non-optional charges. Delivery fees are clearly stated before you complete your purchase. A VAT receipt is emailed automatically at sale completion for online orders.

We accept major credit/debit cards, PayPal and bank transfer payments when paying for online orders. In store we accept major credit/debit cards (excluding American Express), cash and bank transfer payments. Payment is taken at the time of order for online purchases.

Product Errors

We try our best to ensure all information on our site is accurate however occasionally errors can occur and products may have an incorrect or inaccurate title, description or price. In these circumstances we reserve the right to cancel your order and refund you in full. Should this occur we will contact you and offer a solution, should there be an acceptable solution to both parties, failing this we would cancel your order and refund it in full. If an item is delivered and there is an issue with the description, images or product title we will review the issue and if we agree there has been an oversight or error made, we will send a post paid returns label to allow you to return the goods at no cost to yourself and refund you in full for the goods provided they are unused.

Firearms, Airguns, and Age-Restricted Goods

Due to the nature of our business, certain products are subject to strict legal controls under the Firearms Act 1968 and the Violent Crime Reduction Act 2006.

By law, airguns, shotguns, and firearms cannot be delivered directly to a home address. They must be collected in-person at our store in Derby or transferred to a Registered Firearms Dealer (RFD) local to you (additional fees may apply).

You must be 18 or over to purchase airguns, shotguns, rifles, reloading powder, primers, blanks and any type of ammunition, or knives. We operate a Challenge 25 policy. For online orders of age-restricted items, we require the purchaser to supply a copy of their ID proving they are over 18 prior to the sale being completed.

When purchasing shotguns, firearms or ammunition, a valid police issued shotgun / firearms certificate, issued to the person purchasing the goods, must be presented in-person at the time of collection. No photocopies or digital images will be accepted.

Remote Gun Sales

As advised by the Gun Trade Association (GTA) and Association of Chief Police Officers (ACPO) Form 11 purchase notifications must be sent by the main financially involved parties in relation to a firearms transfer. This means that when purchasing a shotgun or firearm from ourselves remotely you are required to:

1. Post your original police issued shotgun/firearms certificate (as relevant) to us at:
Countryman of Derby Limited
Unit 15 Prime Enterprise Park
Prime Parkway
Derby
DE1 3QB

We recommend using Royal Mail Special Delivery Service as it is quick and secure but you are welcome to send your certificate using any service you deem suitable. Please include a covering note with your name and a daytime telephone number inside the envelope with your certificate so we can contact you upon receipt.
Please Note: We take no responsibility for certificates delayed or lost in the post.

2. Upon receipt we check you are authorised to purchase the items and then if everything is in order we will call you to take the £10 our website will remove in the basket for legal reasons to complete the sale. We will then endorse the item(s) being purchased on your certificate and notify your licensing authority of the purchase.

3. We will post the gun with certificate enclosed to your designated Registered Firearms Dealer for collection using the highest level service available.
Please note: if we do not have your designated RFD on file we will need to verify their credentials with their licensing authority which can result in a few days delay depending on speed of the licensing authority's reply. We have the vast majority of dealers on record, having shipped items to them previously, so we are usually able to despatch guns the same or following day after receiving your certificate.

4. You are required to notify your licensing authority of the purchase, to do this simply sign the Form 11 notification we enclose in with the gun and then photograph or scan the signed Form 11 notification and email it to the email address listed on the Form 11 notification OR post it to your licensing authority at the address listed on the Form 11 notification. We normally enclose 2 copies of the Form 11 notification, one to keep safe and the other to post if that is your chosen notification method. Most licensing authorities now also have interactive online forms through which you can notify of firearm & shotgun purchases and disposals.

Delivery and Risk

Orders for in-stock items received before 3:00 PM (Monday-Friday, excluding Wednesdays) are typically dispatched the same day.

We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, or travel/shooting trip expenses arising from delays in delivery or out-of-stock items.

Free standard UK shipping applies to orders over £75 (excluding large/heavy items and guns).

Ownership of the goods passes to you upon full payment. The risk of loss or damage passes to you once the goods are delivered to the address provided or collected in-store.

Any shortages or damage in transit complaints must be notified to Countryman Of Derby within 7 days of receipt of the goods.

Cancellation and Returns (Online Sales Only)

Under the Consumer Contracts Regulations 2013, you have the right to cancel an online order for any reason. If you wish to exercise your right to cancel or return goods, they must be returned within 28 days of receipt and the items must be returned unused, unaltered, and in their original packaging.

You are unable to return:
- Items made to your specific specifications (Special Orders) or items that have been modified (Bags with initials embossed, etc.)
- Perishable goods or consumables where the seal is broken (e.g., lubricants, cleaning fluids).

Should you wish to return goods back to us due to a change of mind, change of circumstance, wrong size, etc. the buyer is responsible for the return postage costs.

Returned goods are inspected and provided they meet the above criteria (returned within 28 days, are unused and in unaltered condition and are returned in their original packaging) we will refund the full cost of the goods plus any standard delivery charges paid. If you chose a delivery method more expensive than our standard least expensive option, we will only refund the cost of the standard delivery. We aim to check the goods and process the refund within 48 hours of receipt of the returned goods. Banks and card processing companies may delay you receiving your refund by 3-4 working days as the money makes its way through their systems and becomes visible in your account. Any expedited shipping costs paid (e.g., Special Delivery postage) will not be refunded.

Returns and Faulty Goods (In-Store & Online)

Your rights are protected under the Consumer Rights Act 2015. The goods we supply must be of satisfactory quality, fit for purpose, and as described.

Should a product become faulty within 30 days of purchase and the fault is demonstrable, you are entitled to request a full refund from us.

After 30 days, we reserve the right to repair or replace the item. If a repair/replacement is not possible, you may be entitled to a price reduction or refund.

All our new goods are covered by a manufacturers warranty which is a minimum of 12-month warranty (excluding some footwear brands and consumables like batteries, bulbs, or misuse). Used Goods are sold with a 3-month shop warranty unless any transferable manufacturers warranty remains in which case it will be the greater of the two warranties.

If a fault develops within the first 6 months of receipt, we will provide a pre-paid returns label to return the goods to us at our expense for inspection. If the product is found to be faulty, we will offer a repair, replacement, or refund in accordance with your statutory rights. Please note that if the item is found not to be faulty, we reserve the right to charge for the return shipping and any subsequent redelivery.

For faults reported after 6 months but within the 12-month warranty period, the cost of returning the item to us shall be borne by the customer, while we will cover the cost of shipping the repaired or replacement item back to you.

No Fault Found (NFF) Policy

All items returned as faulty are subject to an inspection and "soak test" by our technical team. If an item is tested and found to be in full working order (a "No Fault Found" result), and we have paid to uplift the goods or supplied a post paid returns label at our expense, the purchaser is responsible for reimbursing the cost of the post-paid returns label as well as the standard shipping fee to return the item back to you.

If we find an items is not working due to incorrect configuration, incompatible third-party software, or a failure to follow the manufacturer's user manual then it is not considered faulty under this policy.

In the event of a "No Fault Found" result, we will contact you with the test report. The item will be held until the return shipping costs are settled. If costs are not settled within 30 days, we reserve the right to dispose of or recycle the item.

Clothing and Footwear

For hygiene and safety reasons returns of footwear and clothing will only be accepted if the item is in "as new" condition.

Footwear returned for warranty inspection must be thoroughly cleaned.

We reserve the right to refuse items that pose a hygiene risk to our staff.

Limitation of Liability

Nothing in these terms excludes our liability for death or personal injury caused by our negligence, or for fraud.

We are not liable for business losses (e.g., loss of profit or business interruption) as our products are supplied for domestic and private use only.

Our total liability for any claim shall not exceed the purchase price of the goods.

For items purchased in-store, it is the customer's responsibility to return the faulty product to the point of purchase for inspection. We do not compensate for travel expenses, fuel, or loss of time associated with the return of goods to our premises for inspection under warranty.

Data Protection

We process your personal data in accordance with the UK GDPR and our Privacy Policy. We will never sell your data to third parties, we are however required to share information with the authorities when relating to fraudulent transactions as well as transactions involving guns and ammunition. Personal details from transactions involving guns and ammunition will be held securely for a period of 25 years in accordance with Home Office guidance and law enforcement requirements.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints

We aim for total customer satisfaction. If you are unhappy with the service you have received, please contact us on 01332 360357 or visit us in-store. We will acknowledge all complaints within 5 working days.