A Royal Mail post paid tracked returns label allowing items with a length up to 60cm to be returned to the Countryman Of Derby for a refund or size swap using our Royal Mail account preferential rates.
The returns label will be emailed separately to the order confirmation email. We currently generate and email returns labels manually so please allow a couple of hours to receive it or if the order has been placed outside of normal opening hours the label will be sent the following working day. In all instances we will get the label sent as soon as possible. (If you have not received it by when you would have expected please check your spam folder in your emails before contacting us)
1. Purchase the label through our website, please be patient while we manually email through the post paid tracked returns label. Once you receive the label print it out and check that it all looks clear and can be read by Royal Mail.
2. Complete the returns form enclosed in with the goods, or if this is not available write a short note stating the following: your name, address, phone number, item being returned, and if a refund or exchange is required.
3. Package up the items being returned and enclose the completed returns form, please make sure there is sufficient packaging to ensure the items will not get damaged in transit and are returned in the same condition supplied with all original packaging.
4. Stick the post paid returns label on the outside of the parcel being returned and then take it to your local Royal Mail post office during work hours where they will give you a receipt for the parcel and then return it to us.
5. Upon receipt of the parcel we will action your request as per the returns form enclosed in with the goods.
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