01332 360357 | 01158 882927

Mon-Fri 9.30-5.30 | Sat 9.00-5.00 | Wed By Appointment | Sun CLOSED

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Terms and Conditions

Tax.

Vat is included on all relevant sales at 20% 
Books and Children's clothing are Vat exempt.
Sales to the the Channel Islands are zero rated.
Vat is not chargeable on sales outside of the EEC.

Order Cancellation.

If you decide that you wish to cancel your order for any reason, we will offer a full refund for the goods (not including any shipping / handling / return charges) - This is if the item is returned in unused unaltered condition in the original packaging within 28 days. Any refund offered after this period is entirely at our discretion but postage costs will not be refunded.

We will not refund expedited postage for items returned.

All return shipping costs are at the buyers' expense.

All return shipping costs are at the buyers' expense.
In the event that a problem or fault occurs that is our responsibility, the goods will be replaced, repaired or the purchase amount will be refunded. If the item was purchased within 30 days of the problem occurring the buyers reasonable return shipping costs will also be refunded, provided that we have been informed of the problem and have agreed the method of return.

All shortages or damage in transit complaints must be notified to the Countryman of Derby within 7 days of receipt of goods,  after this time it will be assumed that you have received all items in good order.

In the event that we have made a pricing error we reserve the right to cancel the order and refund the buyer. 

Warranty
We offer a 12 month warranty on all items, excluding consumables / consumable parts / batteries, bulbs etc. or any damage caused by misuse or alteration. 
In the event that a problem or fault occurs that is covered under guarantee, the goods will be replaced, repaired or the purchase price refunded as appropriate and as agreed with the customer. If we receive notification that the problem occurred within 30 days of the date purchase, additionally the buyers reasonable return shipping costs will be refunded provided that we have been informed of the problem and also agreed the method of return.

Clothing and Footwear returns
For hygiene reasons we cannot accept the return of footwear or clothing that has been worn except for repair or replacement under warranty, in particular footwear returns will not be accepted unless they have been thoroughly cleaned prior to return.

Delivery
We aim to pack and dispatch orders as soon as possible usually within hours, however we cannot guarantee customers next day delivery as once handed over to the carrier it is beyond our control and although most carriers try their best, next day services are a delivery target time not a guarantee.

In the unlikely event that you have any complaint regarding either the service you have received, or a complaint about the goods, please contact us as soon as possible either by phone on 01332 360357 or email Martyn@countrymanofderby.co.uk
We take all complaints seriously and as soon as they have been brought to our attention we will endeavour to rectify the problem as soon as possible.

These conditions in no way affect your statutory rights