01332 360357 | 01332 720959

Mon-Fri 9.30-5.30 | Sat 9.00-5.00 | Wed By Appointment | Sun CLOSED


Online Returns

Online Returns

We offer a 12 month warranty on all items, excluding consumables / consumable parts / batteries, bulbs etc. or any damage caused by misuse or alteration. 
In the event that a problem or fault occurs that is covered under guarantee, the goods will be replaced,  repaired or the purchase price refunded as appropriate and as agreed with the customer. If we receive notification that the problem occurred within 30 days of the date purchase, additionally the buyers reasonable return shipping costs will be refunded provided that we have been informed of the problem and also agreed the method of return.

Clothing and Footwear returns
For hygiene reasons we cannot accept the return of footwear or clothing that has been worn except for repair or replacement under warranty, in particular footwear returns will not be accepted unless they have been thoroughly cleaned prior to return.

Return address for goods:

Countryman of Derby, Unit 15 Prime Enterprise Park, Prime Parkway, Derby, DE1 3QB

Please ensure that you enslose you purchase information / details in with any returned goods to allow us to quickly locate the sale and action your request.